Cookie Policy
This Cookie Policy explains how our gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, ensure platform security, and provide personalised content. We are committed to transparency regarding data collection practices and compliance with Canadian privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Last updated: January 18, 2026.
What Are Cookies
Cookies are small text files stored on your device when you visit our website. They contain information about your browsing activity, preferences, and login credentials. Similar technologies include web beacons, pixels, and local storage objects that serve comparable functions. These tools help us recognise you upon return visits and customise your gaming experience accordingly.
Types of Cookies We Use
Our platform utilises several categories of cookies to support various functions:
- Essential cookies that enable basic site functionality, user authentication, and payment processing
- Performance cookies that track how visitors interact with our platform and identify technical issues
- Analytical cookies that measure site traffic patterns and user engagement metrics
- Marketing cookies that display targeted promotions based on your gaming preferences and history
- Preference cookies that remember your language selection, account settings, and customisation choices
- Security cookies that detect fraudulent activities and protect against unauthorised access
Purpose of Cookie Usage
We deploy cookies for multiple essential purposes. First-party cookies enable you to log into your account securely and maintain your session throughout your visit. They store your username and authentication tokens, ensuring seamless gameplay without repeated login requirements. Second-party cookies help us understand player behaviour patterns, identify game preferences, and improve our user interface based on aggregated usage data.
Third-party cookies from trusted analytics and advertising partners provide insights into marketing campaign effectiveness and help us deliver relevant gaming promotions. These cookies are subject to strict contractual agreements ensuring compliance with Canadian privacy standards. We use performance data to optimise loading speeds, troubleshoot technical problems, and enhance overall platform stability for all users.
First-Party and Third-Party Cookies
First-party cookies are set directly by our domain and are essential for account management, game state preservation, and responsible gambling features. These cookies do not track you across other websites and expire automatically after predetermined periods.
Third-party cookies come from external service providers including payment processors, game developers, and analytics platforms. These partners operate under data processing agreements that mandate PIPEDA compliance and protection of your personal information. We carefully vet all third-party vendors to ensure they maintain security standards equivalent to our own practices.
Cookie Duration and Expiration
Cookie lifespans vary depending on their function and necessity. Session cookies expire automatically when you close your browser, typically lasting only during your current visit. Persistent cookies remain on your device for extended periods, ranging from weeks to years, enabling us to remember your preferences across multiple sessions.
Essential gaming cookies persist for longer durations to maintain account security and transaction history. Analytics cookies typically expire after twelve months of inactivity. You can manually delete cookies at any time through your browser settings, and we recommend reviewing your cookie preferences periodically to align with your privacy comfort level.
Managing Your Cookie Preferences
You maintain full control over cookie acceptance and management. When you first visit our platform, we present a cookie consent banner allowing you to select your preferences. You can accept all cookies, reject non-essential cookies, or customise individual cookie categories based on your privacy requirements.
Your consent preferences are stored in a dedicated preference cookie that respects your choices across future visits. If you change your mind, you can return to our cookie settings page at any time to modify your selections. We do not use cookie walls that force acceptance of all cookies as a condition of site access; essential cookies remain necessary for platform functionality, but marketing and analytics cookies are entirely optional.
Cookie Management in Different Browsers
Most web browsers provide built-in cookie management tools. Instructions for popular browsers include:
- Chrome: Select Settings, then Privacy and Security, then Cookies and other site data, then manage exceptions or block all third-party cookies
- Firefox: Choose Preferences, then Privacy and Security, then Cookies and Site Data, then select your desired cookie handling option
- Safari: Click Safari in the menu bar, select Preferences, then Privacy, then choose cookie and website tracking preferences
- Edge: Open Settings, then Privacy and Security, then Cookies and other site data, then select your preferred cookie management level
- Opera: Go to Settings, then Privacy and Security, then Cookies, then configure your cookie acceptance settings
Do Not Track Signals
Our platform respects Do Not Track (DNT) browser settings. If you have enabled DNT in your browser, we will attempt to honour this preference by limiting non-essential tracking activities. However, DNT standards remain inconsistently implemented across the internet, and some third-party partners may not recognise DNT signals.
For maximum privacy protection, we recommend combining DNT signals with active cookie management through your browser settings. You can verify your DNT status at third-party websites that provide browser privacy information. If you have questions about our DNT implementation, please contact our privacy team directly.
Cookies and Responsible Gaming
Certain cookies support our responsible gaming initiatives. We use preference cookies to remember your self-exclusion settings, deposit limits, and cooling-off periods. These cookies help us enforce your chosen gaming restrictions across all sessions and prevent circumvention of safety measures.
Analytics cookies track responsible gaming feature usage, allowing us to identify patterns and offer additional support resources when appropriate. We never use cookies to encourage excessive gambling or target vulnerable users with promotional content. All cookie-based gambling tracking complies with Gambling Commission guidelines and Canadian provincial regulations.
Security and Cookie Protection
We implement industry-standard security measures to protect cookie data from unauthorised access and manipulation. All authentication cookies use encrypted transmission protocols (HTTPS) to prevent interception during data transfer. Sensitive cookies contain limited information and cannot contain passwords or financial data.
We regularly audit our cookie practices for security vulnerabilities and update our systems to address emerging threats. Third-party cookie partners must maintain comparable security certifications and submit to periodic security reviews. If you suspect cookie-related security issues, report them immediately to our security team.
Legal Basis for Cookie Usage
Under PIPEDA and Canadian privacy legislation, we collect cookie data based on legitimate business interests, user consent, and contractual necessity. Essential cookies are processed under contractual obligations necessary to provide our gaming services. Marketing and analytics cookies rely on your explicit consent as provided through our cookie banner.
You retain the right to withdraw consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal. We maintain transparent records of all consent decisions and respect your privacy choices consistently across all devices and platforms.
Updates and Contact Information
We review this Cookie Policy annually and update it to reflect changes in technology, legislation, and our practices. Significant changes will be communicated through email notifications to registered users. Your continued use of our platform following policy updates constitutes acceptance of modified terms.
For privacy concerns, cookie questions, or requests to access your cookie data, contact our Privacy Officer at [email protected]. We respond to all inquiries within fifteen business days. You also retain the right to lodge complaints with Canadian privacy authorities if you believe our cookie practices violate applicable regulations.